Job Description

About the Role

TrueDoor Property Management is seeking a Senior Property Manager to lead our Murrieta team and help carry out the company’s vision for growth and operational excellence. This is a pivotal leadership position responsible for overseeing department team, ensuring company procedures are followed, KPIs are met, and both team members and clients receive top-tier support.

You’ll be the operational anchor for the branch—balancing leadership, performance management, oversight, and customer satisfaction while maintaining alignment with the company’s strategic objectives.

Key Responsibilities

Team & Performance Management

• Lead and mentor staff across all departments.
• Ensure workflows and policies are being followed consistently.
• Conduct regular one-on-one meetings capability mapping and performance reviews.
• Identify underperformance, provide coaching, and maintain accountability through KPI tracking.
• Weekly/Monthly Reports

Operations & Project Execution

• Implement owner directives and strategic projects.
• Manage company-wide KPI's with quarterly planning and reviews.
• Oversee company procedures, office systems, and technology operations.
• Maintain vendor relationships, insurance renewals, and company assets.

Human Resources

• Serve as the main point of contact for staff relations for the Murrieta location

Training & Development

• Ensure all new staff receive thorough onboarding and role-specific training.
• Conduct monthly department training sessions.
• Promote ongoing education, requiring staff to attend external training

Customer Service & Reputation Management

• Resolve escalated client or resident issues promptly.
• Maintain a 5 star online review average across all platforms.
• Manage and respond to online reviews and social media engagement.
• Limit terminated clients to fewer than six per month through proactive relationship management.
• Oversee Applications, Leasing, Evictions, PM and AM responsibilities and basic accounting

Business Development

• Engage with prospective owners and convert new management opportunities.
• Maintain strong lead tracking metrics.
• Oversee local marketing efforts and community outreach.
• Meet new clients and perform initial property visit

Qualifications

• Experience: Minimum 5 years in property management or business operations leadership.
• Education: Bachelor’s degree preferred (or equivalent experience).
• Certifications: Real estate or property management credentials are a plus (e.g., CA RE License, NARPM).
• License: Real Estate License or Brokers License
• Bilingual a plus but not required
• Must have reliable transportation

Skills & Attributes

• Strong leadership and accountability mindset.
• Excellent understanding of property management operations and compliance.
• Proven ability to manage multiple people and maintain performance metrics.
• Exceptional customer service and communication skills.
• Problem-solving ability and independence in completing projects.
• High level of professionalism, organization, and attention to detail.

Performance Expectations (KPIs)

• Maintain company wide KPI score of 80% or higher.
• Weekly Department Manager meetings and monthly individual KPI reviews completed.
• Quarterly ROCK planning and execution.
• Maximum of six client terminations per month.
• 100% response rate to all online reviews.

Why Join TrueDoor

At TrueDoor Property Management, we’re not just growing—we’re building leaders. You’ll have the opportunity to directly shape the culture, processes, and performance of one of the fastest-growing property management companies in Southern California.

If you’re passionate about leadership, accountability, and driving results, we’d love to meet you.

To Apply:

Please submit your résumé and a short cover letter outlining your leadership experience and why you’d be a great fit for this role.

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