Job Description
Responsible for optimizing the end-to-end workers' compensation claims process, leveraging our Third-Party Administrator (TPA) partnership to accelerate resolution and minimize costs. This position is essential for cultivating strong, collaborative relationships with all internal and external clients, vendors, and industry peers, ultimately establishing Family Dollar's claims program as "Best in Class" through continuous cost reduction, enhanced outcomes, and unwavering support for injured associates.
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance.
Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
• Bachelor’s Degree
• 7+ years of multi state workers compensation (complex, litigated cases) experience with insurance carrier, third party administrator, corporate or insurance broker role in similar operating environment
• Strong analytical skills related to investigations, claims strategies and claims reviews
• Excellent written and verbal communications skills; ability to handle difficult situations
• Knowledge of medical terminology, medical treatment protocols, and legal proceedings
• Intermediate technology skills related to Excel, queries, and insurance company risk management information system
• Ability to work in fast paced team environment, handling multiple tasks and meeting deadlines
Desired Qualifications - Desired but not required.
• Professional Insurance Designation – SCLA, ARM, CPCU, etc.
• Retail experience a plus
• Human resources, OSHA, and/or Safety experience
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